SIAC: Integrated Service Center for the Citizen

SCHOOL TYPE:
Service Centers
AGES:
All ages
NUMBER OF STUDENTS:
Tens of Thousands per year
SENIORITY:
For all

SIAC - Integrated Service for the Citizen, which has been operating successfully in Angola for the past 12 years, brings together representations of organizations and companies in the same physical space, with the main objective of providing services with comfort and efficiency for the population.

At each SIAC center the citizen is welcomed by qualified staff to provide information and more than 90 public services from 12 partner public bodies.

The types of services provided by SIAC include:

  • Utility Unit: traffic, taxes, social security, justice, press, interior ministry, foreign affairs.
  • Business Unit: electricity, water, banking, insurance, travel agencies, telecommunications.

This concept of public service is oriented towards transparency, functionality and humanization, in order to provide welfare and welcoming services to citizens.

Focus Education has completed the construction of SIAC Lubango during 2020 and is in the process of constructing SIAC Luena-Moxico. 4 additional SIAC’s are in planning stages.

Some pics of the construction process and final outcome:

Location of Project

From Vision to Reality